A Conceptual Approach
Aiming to support a cross-sector and cross-border eGover-
nance paradigm for sharing common public services, this paper intro-
duces an AI-enhanced solution that enables benefi ciaries to participate
in a decenntralized network for effective big data exchange and service
delivery that promotes the once-only priority and is by design digital, eff-
cient, cost-effective, interoperable and secure. The solution comprises (i)
a reliable and efficient decentralized mechanism for data sharing, capable
of addressing the complexity of the processes and their high demand of
resources; (ii) an ecosystem for delivering mobile services tailored to the
needs of stakeholders; (iii) a single sign-on Wallet mechanism to man-
age transactions with multiple services; and (iv) an intercommunication
layer, responsible for the secure exchange of information among existing
eGovernment systems with newly developed ones. An indicative appli-
cation scenario showcases the potential of our approach.
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